Welcome to Valley Tour Mate. By accessing or using our website valleytourmate.com and our travel services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any booking.
1. About Valley Tour Mate
Valley Tour Mate is a tour and travel service provider based in Kashmir, India. We offer tour packages, hotel bookings, houseboat stays, transportation, and adventure activities across Kashmir and nearby regions.
2. Booking Policy
- All bookings are subject to availability at the time of confirmation.
- A booking is considered confirmed only after receipt of the required advance payment.
- Customers must provide accurate personal and travel details during booking.
3. Payment Terms
- Advance payment is required to confirm any tour or service.
- Full payment must be completed before the start of the tour.
- Accepted payment modes include bank transfer, UPI, or other methods provided on our website.
4. Cancellation and Refund Policy
- Cancellations must be informed in writing or via official contact channels.
- Refunds depend on the cancellation time and supplier policies.
- Some bookings such as hotel stays, houseboats, and adventure activities may be non-refundable.
5. Travel Changes and Delays
- Itineraries may change due to weather, road conditions, or unforeseen circumstances.
- Valley Tour Mate is not responsible for delays caused by natural events, strikes, or government restrictions.
6. Responsibilities of Travelers
- Travelers must carry valid identification documents.
- Guests are responsible for their personal belongings during the trip.
- Travelers must follow local laws, safety rules, and guide instructions.
7. Health and Safety
Guests are advised to check weather conditions and medical requirements before traveling. Valley Tour Mate is not liable for any health issues or injuries during the tour.
8. Website Usage
- Website content is for general information and may change without notice.
- Unauthorized use of website content may give rise to legal action.
9. Limitation of Liability
Valley Tour Mate acts only as a booking agent for hotels, transport providers, and activity operators. We are not liable for service failures beyond our control.
10. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Kashmir.
